Consumer Rights
Should you have a complaint about your bill or with your service, please stop in personally at our business office or call 785-252-4000. Whether it’s a billing or a service problem, we are here to help and address your concerns with prompt action.
For unresolved questions or complaints, you may contact the Kansas Corporation Commission, Office of Public Affairs and Consumer Protection
By Mail:
KCC – Consumer Protection
1500 SW Arrowhead Rd.
Topeka, KS 66604
By Phone:
(800)-662-0027 Toll Free
(785)-271-3140 In Topeka
By Email:
If you are having issues with your internet company involving the ACP, you may want to file an informal consumer complaint with the FCC. To file a complaint, you may visit www.consumercomplaints.fcc.gov or call 1-888-CALL-FCC (1-888-225-5322).